Shipping and Returns

Free worldwide shipping.

Shipping times will vary depending on what country you are shipping to.
For most countries, shipping will be calculated at checkout.

For countries not calculated at checkout please allow approximately 14⁠–24 business days for delivery.

We use several shipping providers to make sure the product gets delivered as soon as possible.

Tracking number will be provided for all orders.

RETURN & EXCHANGES

NOT ACCEPTED

Due to the personalization and custom nature of our products, order returns are generally not accepted. We are only able to accept returns of defective merchandise or a mistake on our end. In those cases, a corrected replacement is sent out.

Any claims for misprinted/damaged/defective items must be submitted within 7 of merchandise receipt. We also must receive the merchandise back within a specified time (given to us by you) before we will send a replacement.

For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with the product or anything else on the order, please contact us at info@elleedesigns.shop